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Store Policy

STORE POLICY

 

Customer Care

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At Candle By The Sea, our commitment extends beyond crafting high-quality, all-natural candles made with premium materials; it encompasses the satisfaction of our cherished customers and the flourishing success of our valued partners. We firmly stand behind our products, collaborators, and customers, striving to create an experience that embodies excellence. Your contentment is our priority, and we encourage you to reach out with any questions or concerns. Rest assured that every query will be addressed with the utmost care and dedication. Whether you're a customer seeking the perfect candle or a partner looking to thrive alongside us, your satisfaction is at the heart of our mission. Thank you for choosing us, where exceptional quality meets unwavering commitment to your satisfaction.

 


Privacy & Safety

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Your security is our utmost priority. We take the privacy and safety of our customers and partners seriously, striving to ensure that every interaction with us is safe and secure. From the moment you start shopping, we prioritize the privacy of your personal information, employing robust measures to safeguard it. Additionally, we extend our commitment to safety beyond transactions to the proper use of our candles. Your well-being is paramount to us, and we are dedicated to providing not only exceptional products but also guidance on the safe and enjoyable use of our candles.

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Click here to see our safety/ liability disclaimer 

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Wholesale Inquiries

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Becoming a Retail Partner:

 

If you are interested in becoming a retail partner and featuring our premium candles in your store, kindly contact us by emailing Vanessa Hein at admin@candlebythesea.shop. We are ready to assist you in every step of the process.

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Tailored Solutions:

 

We understand that each retail establishment is unique. Should you have specific requests or if you are looking for personalized solutions, feel free to discuss your needs with us. We are committed to working closely with our partners to ensure a mutually beneficial and successful collaboration.

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